pathetic service

I have purchased a Bosh washing machine in December 2016. when I received no response or help from Game East Rand my only option was to try and get service from Bosch themselves. I really thought I made a break through because the person which helped me was very friendly and even though the washing machines still under warranty I was informed there is NO CALL OUT FEE , I made it clear that I have an E18 error code and the consultant ensured me there is no call out fee. Well yes yesterday I was informed that there's a R550.00 call out fee and that blockages is not guaranteed. why wasn't I informed about this when Nomathemba helped me or booked the call out.

I am truly very disappointed in this matter and I do not get any response from Customer Service Department I left a message for Carmen to phone me back I am still waiting.