Pathetic customer service. Washing machine faulty for 6 months and its not even a year since I purchased this terrible appliance

On 31/12/2021 we purchased a Bosch Silver Front Loader 8kg Washing Machine from your Game Gateway branch . Due to looting and the lack of stock I had to settle for this brand . But nevertheless , I was excited with my purchase as the salesman explained the quality of the brand and the thought of not hand washing clothes again . Unfortunately , after a few months of using the washing machine I have come to regret buying this product as our clothes are being stained in the machine . I went to Game Gateway in June 2022 and explained to the salesman my issue and was told a call will be logged on my behalf which was done as Bosch Technicians did come over to access the machine . According to the Technicians we were using the wrong settings for washing of the clothes . It could also be that too much washing liquid was being used . Two weeks later after following the Technicians advise on the settings , our clothes were still being stained – now getting bigger and darker . I called Bosch personally and spoke to Sean who advise that they will send someone over to have a look at the machine again . This time the technicians thought it could be an overload, but as I had a load in the machine , they saw it was not the problem . I showed them items that have been damaged in the machine which they took pictures of . The machine was also taken to Bosch Factory for them to access and according to Sean – there is nothing wrong with the machine and they did a rinse and used white sheets in the machine which did not stain . Also , the service we are getting from Game and Bosch is not helping much . Bosch does not work over the weekends and every time they come out my husband or I must take off which is becoming an inconvenience as we have purchased a brand-new appliance and should not be having such issues . Twice the Technicians have come to access the machine and the third time was to deliver the machine . I called Customer Care in September 2022 and Lucho from WebSupport told me someone will call to assist – Ref Number – *** (my cell number) . On 23/09/2022 – Natasha called and told me my call has been escalated – Ref Number ***. That same day my call was sent back to the sales floor as Bevan called me and told me he will get a staff member to log a call on my behalf again and to send Bosch Technicians over . Bosch did finally call but for me to get off again is an issue . The issue here is Bosch says there is nothing wrong with their appliance , but I have a lot of clothes that are damaged by using the washing machine . Who will reimburse me for this loss ? Since we purchased the washing machine from Game Gateway , I feel its only right that they assist us by taking the machine back and refunding us as I cannot continue to use this machine and damage any more clothes and I desperately need a new machine . We have gone back to hand washing which is an inconvenience as we have a washing machine that cannot be used . Game has escalated the issue to Bosch on the 27th of October 2022 and still I have not gotten any feedback. This is so frustrating.