No communication - no customer service

We reported a fault with our Bosch washing machine to the store we purchased it from on 16th March. On 23rd March their service agent came out and diagnosed the fault. On 27th March the agent gave us the price for spares and we agreed he should order the part. After contacting the agent several times, he re-contacted Bosch today and was told the part is on back-order. Why was the agent not told the day he ordered the part? Why didn't Bosch bother to phone the customer to explain the delay? I phoned Bosch this afternoon, and was given vague stories of their systems, procedures, Easter weekend delay, we'll TRY, usually etc. ABSOLUTE NONSENSE, understand customer service and apply simple procedures to keep clients and agents informed of any delay that may affect service. I won't be buying any Bosch products again ***n 2 Bosch freezers and fridge), or be recommending them to any person. Further, we have contacted the store and suggested they make clients aware of poor after sales service.