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Cecil H
1 reviews | Active since Sept 2011
09 Jul 2026, 14:18
New Bosch washing machine - NO SPARES
Purchased a new Bosch washing machine (WAN24166ZA) on 5th May, directly from Bosch. Worked fine until about 10 days ago when it would often not spin dry. Did various tests etc and put in a warrantee call on Monday 6th July. Technician came out on Wednesday 8th July and recommended that a motor sensor should be replaced and that he would get one from Bosch. Well Bosch have NO spares!! On a new current model machine, and don't know when they will get it. Absolutely not acceptable - so much for Bosch service and quality.
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Replies (3)0
Replies (3)
Bosch Siemens Home Appliances's replyOfficial
09 Jul 2026, 16:04We acknowledge the complaint . We will be in contact with you to support .
Bosch Siemens Home Appliances's reply09 Jul 2026, 16:04
Official
We acknowledge the complaint . We will be in contact with you to support .
CH
Cecil H's updateReviewer Update
09 Jul 2026, 16:25They have been in contact. Despite receiving an e-mail which stated the part was not available, apparently they do have stock and it will be available tomorrow.
So, full marks for quick response. Pity about initial e-mail. Will wait and see what happens now.
So, full marks for quick response. Pity about initial e-mail. Will wait and see what happens now.
CH
Cecil H's update09 Jul 2026, 16:25
Reviewer Update
They have been in contact. Despite receiving an e-mail which stated the part was not available, apparently they do have stock and it will be available tomorrow.
So, full marks for quick response. Pity about initial e-mail. Will wait and see what happens now.
So, full marks for quick response. Pity about initial e-mail. Will wait and see what happens now.
Bosch Siemens Home Appliances's replyOfficial
09 Jul 2026, 16:29We are making sure the part ships out tomorrow as promised, and we will keep you updated with the tracking details. Thank you for your patience, and we look forward to getting this resolved for you.
Bosch Siemens Home Appliances's reply09 Jul 2026, 16:29
Official
We are making sure the part ships out tomorrow as promised, and we will keep you updated with the tracking details. Thank you for your patience, and we look forward to getting this resolved for you.