Long-time Supporter, Deeply Disappointed by After-Sales Service

I've been contributing to Hellopeter since February 2015, sharing 26 five-star reviews with the aim of encouraging excellence rather than highlighting shortcomings. I’ve generally chosen to walk away quietly from poor service instead of leaving negative feedback, believing it’s often more constructive to switch providers than to criticize. That said, my recent experience with Bosch Siemens Home Appliances has compelled me to break that silence. I’ve long admired Bosch—from their appliances to their power tools—as a brand offering high-quality products at fair prices. I own several Bosch items that I use daily. This review is not about product quality. It's about the after-sales support—or lack thereof. Here’s what happened: I purchased a Bosch dishwasher from Makro on 29 January 2025. Just five months later, on 30 June, it failed and displayed an error code. I contacted the call centre, and while their agents were courteous and professional, no repair has been carried out to date. A technician reached out via WhatsApp on 2 July requesting more details, which I promptly provided. Since then, I’ve made three further calls—each time reassured, but still without action. The technician has stopped responding, and I’m at a complete loss on how to proceed. This unit is installed in a rental property, and we've already refunded part of the rental to make up for the inconvenience. The impact is more than just lost time—it’s a financial loss, with the prospect of more to come. 🔍 Why this review matters: I regularly see negative reviews and often feel sympathy for companies being unfairly targeted. But this issue reflects a deeper structural flaw in Bosch's local service infrastructure. Brands must ensure that warranties are realistically supported in regions where service networks are underdeveloped. Waiting indefinitely for repairs shouldn't be part of the ownership experience. If you're considering Bosch products, I urge you to factor in the after-sales support. When purchasing, ask for specifics on who handles repairs, what their track record is, and how long you might wait should something go wrong. This isn’t a condemnation of Bosch products—it’s a cautionary tale about what happens when great brands fail to back up their offerings with timely support.