Lies Lies Lies No customer service!

My washing machine went onto Auto Lock and the door won't open. Since Friday this is going on! I eventually did an online booking. Never received a reference nr, Today when I called and spoke to Simphewe I was told they had to rebook the call. In the meantime the clothes are starting to smell in the machine. She said they would keep me posted as to when someone can come out today! No call or feedback. When I called this afternoon I was told sorry no one will be here and the call was booked with Linden Appliances. I called them and was told that the call will only be attended to on the 7th! ***!!! I blew my mind totally!!!!<br> <br> They can come and pick up every single unit I have and give my money back and I will go to Miele. The Washing machine, Tumble Dryer, Dishwasher, Oven, Microwave, Fridge & Freezer!<br> <br> Shocking shocking service. I do not have someone at home who can just sit around and wait for them to come out. I work and only have a **** twice a week! I am no longer a loyal siemens fan! After 29 years I have a bad taste in my mouth! I have been let down.