KL
Kobus L

1 reviews | Active since Jun 2014

25 Aug 2015, 12:05

Inferior quality

We had our house renovated two years ago and spend a small fortune on top quality fittings and appliances. We decided to purchase Siemens again as it served us well in the past. This time though we bought the top of the range Oven, Dishwasher, Microwave and hob......all build in. The Diswasher broke just after 16 months due to the heat pump being faulty. Fine, some things break. We however complained about the oven from the start burning our food on the outer sides. Baking rusks, cake or a bread would result in the sides being burnt and the centre not cooked. Siemens send some people to have a look and their comment was...you must open the oven and rotate the food so that it does not burn, or lower the shelves. I am sorry, my Wirlpool oven never did this, why must I now manually move food around not to get damaged.<br> <br> This is still not resolved and they say there is nothing wrong with the oven, althought we have send them images of the foods being burnt etc. Siemens is in my opinion NOT the top of the range quality as they say they are, and I will not recommend anyone to buy they products as their service is shocking.<br> <br> Regards<br> Kobus

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Replies (1)
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply25 Aug 2015, 13:03
Official
Hello louwkobus,

Good Day Kobus,

Thank you for bringing the matter to my attention and apologise for any inconvenience experienced thus far with the appliance.

I will be contact with you shortly.

Thanking you in advance.

Kind Regards,

Meredith Madhlophe
BSH Customer Care Manager