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GS
Gerrit S

1 reviews | Active since Jun 2013

07 Oct 2019, 16:14

Horrible service for broken appliance under warranty

First experience was horrible, multiple calls, no feedback and a month to get my fridge fixed. 3 months later its broken again and once again i receive no responses to know whats going on and i assume it will take even longer since it looks like they want to replace all the internal parts in my fridge, but i dont know since they are not able to communicate with me.

0
Replies (4)
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply09 Oct 2019, 07:49
Official
Hi Gerrit,

Thank you for your review.

Could you please send us your contact details so we can have a look at your service record?

Did you buy a Bosch or Siemens fridge? :)

Have a nice day,
Nadine
GS
Gerrit S's update10 Oct 2019, 10:38
Reviewer Update
I am currently dealing with your service department for the the Bosch fridge that has broken a second time in 3 months. I am not getting any feedback and as far as I have called and tried to figure out what is going on they are replacing the same parts that broke last time. However since Monday when I phoned I am still waiting for the"will contact you in 24hrs". I am eagerly waiting for anyone to call me while I wait to hear if you are replacing the 2 broken parts or as your technician said he would recommend replacing all the parts of my fridge.
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply11 Oct 2019, 09:09
Official
Hi Gerrit,

thank you for letting us know.

Could you please forward us your contact details and your full name so we can look into it?

Kind regards,
Nadine
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply28 Oct 2019, 08:09
Official
Hi Gerrit,

sorry for the delay I am just seeing that Hello Peter is blocking your phone number. Unfortunately I cannot see it.

Can I kindly ask you to phone our internal service team? 
They will be able to assist?

Number: ***

Have a nice day.
Nadine