Horrible repair service!!!

<p>I bought a brand new Bosch dishwasher in March of this year, however 3 weeks ago it started giving me an E15 error code. Called Bosch on a monday, they stated they would send out a tech right away...called all week to find out when the tech would arrive, saw online they kept pushing up the date...I called to demand a tech come immediately. They finally sent out a tech on Friday, who barely looked at the dishwasher and told me that it would cost me R500 to fix it and he couldnt continue till he received his money. I paid him cash (he gave receipt) and 'fixed' my machine. Ten minutes later, the machine still gave the same error code and wouldnt work. I called and they said they would send him out again...I demanded a new tech and my money refunded, as my machine was under warranty. After another week of calls, that next friday a different tech came out and assessed the machine, stated it had a leak. Waited another week for the part, then another three days for tech to come put it in...came this past wed to put in part, found another leak. Left my machine apart and said the part was in stock and he could go get it and return that day or latest the next day. Never heard from him on Thursday, or today, Friday. Ten more calls to Bosch...they said someone would follow up. Found out that he had pushed my repair to Monday coming, but noone bothered to call me to tell me,....meanwhile, it has been 3 weeks since my dishwasher broke and it is still not repaired, as it is in peices in the kitchen (I have to step around it) waiting for the repair to be completed. HORRIBLE service, I should not have to call ten times a day and get told to call the tech myself if I want to know when he is coming out. I should NOT have to do their job for them when my dishwasher is under warranty...and get charged R500! Only after numerous calls and demanding a refund, did I finally receive an EFT of my money back. I have no problem with BOsche, however, I do have a problem with their service centre and their outsourced techs that do NOT communicate or seem to wait till the weekends to keep from having to get back with information and updates. So im sitting with three weeks of frustration and a dishwasher in peices in my kitchen....which is only a few months old. Any more frustrations and I will take this to consumer reports and law.</p>