HORRIBLE HORRIBLE HORRIBLE SERVICE

Horrible service from Siemens I reported the issue with my fridge in January a technician came out to try fix it sometime in February but he didn’t succeed. The technician informed us that he would escalate the issue.

I called the call centre again after everyone went silent and I was told that another technician would come out to assess or fix the fridge. Unfortunately till now no one has bothered making contact with me. The last time I called to follow up I was told that the issue was escalated to their headoffice and the fault was assigned to someone by the name of Liezl.

An email was sent to Liezl to request the status of my fridge and she hasn’t bothered to respond even after I as a customer personally followed up with her twice on mail and still no care to respond.

The customer service is honestly very disappointing and to think that Siemens is considered a premium brand however the service doesn’t match up to the so called premium brand.

There is lack of accountability and no care given to a customer.

At this point I am ready to chuck everything that is Siemens out because I can’t stand their lack of service and carelessness towards customers.

When I initially reported the issue with my fridge the agent I spoke to didn’t care to inform me that my fridge was still under warranty I had to find out someone who works at an outlet which sells Siemens appliances so disappointing.

STAY AWAY FROM SIEMENS, VERY USELESS