Horrible customer experience from BSH Themba and his management

3 months has lapsed since our Siemens extractor experience malfunctioned. We reported it on 23rd May 2026; 5 months after installation. It was collected in the following days and feedback and lack of communication has been ********** from Themba. It seems everyone he’s is working with has no intention to provide us with updates. We only get feedback if we ask the installer and they only provide installer with endless promises that are never fulfilled. Themba sent me a very long WhatsApp message on the Friday 31st July only giving excuses for providing horrible customer experience BUT never bothered to revert or reply when we wrote him back and no more updates since. Themba and all his management team are a horrible brand representation. Why can’t they keep us directly update and keep their word. 3 months is too long without actual direct update and concluding this repair process.