FAULTY FRIDGE

I've purchased a Bosch fridge in January 2023 and started having serious problems with the fridge since beginning of this year, I must say however that they've came out to fix several times but at this rate I feel the fridge needs to be replaced. I got a call from Bosch( Garth) on the 13th of August asking for proof of purchase this after I've reported yet a fault( they still didn't attend to this) I've reported the fault yet again yesterday and till now I haven't gotten any help( only sms confirming the fault was reported). I would like Bosch to attend this as I believe now they are just buying time so the warranty could expire so they would was their hands off this issue. How can a fridge last only a year though? PS - nothing to do with loadshedding because as we all know we hardly had any this year.