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govender.rajan govender.rajan

1 reviews | Active since Jul 2017

13 Jun 2018, 07:51

False Advertising by Bosh appliances

there is a pormotion run on Bosch dishwashers whereby if the brand is purchased , then the customer is to receive R500 worth of Finish dishwashing products. I registered , uplodaed proof of purchase and even received a message from Bosch confirming the successful completion of the process. to date however i have not received the products. my purchase was done over a month ago, and the promotion ends on 15.06.2018 - Is the promotion intentionally misleading customers into purchasing the Bosch brand?? Will customers ever receive the promised items

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Replies (2)
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply13 Jun 2018, 08:25
Official

Hi Rajan,

We completely understand your frustration and do apologise for the delay in getting your product to you.

We admit to having distribution issues with the Finish product, at a point, the Finish was ironically finished. We have subsequently restocked and are in the process of distributing the backlog of redemption's. We would never run a promotion to mislead our consumers.

We will follow up with our team and ensure that your Finish product is released sooner than later.

Thank you for your understanding.

BSH Digital Team

Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply13 Jun 2018, 08:25
Official

Hi Rajan,

We completely understand your frustration and do apologise for the delay in getting your product to you.

We admit to having distribution issues with the Finish product, at a point, the Finish was ironically finished. We have subsequently restocked and are in the process of distributing the backlog of redemption's. We would never run a promotion to mislead our consumers.

We will follow up with our team and ensure that your Finish product is released sooner than later.

Thank you for your understanding.

BSH Digital Team