Excellent service getting a spare part

Superb service from this company - my spare parts enquiry was efficiently dealt with by Sontago Mahibila. The handle of my cordless vacuum cleaner broke. I contacted Bosch through their website to find out if a replacement part was available. So many companies never respond to queries sent through their website, but BSH responded in less than 24 hours. They had a replacement part and it was delivered to me in under a week. Smooth, seamless process. What a pleasure dealing with BSH - their service is a breath of fresh air.