Don't bother with the expensive Siemens Coffee machine - no service - rather by a Saeco or something else

Siemens have had our built-in coffee machine for a month (well less than a month as it took them almost 2 weeks just to collect) with ZERO feedback in spite of numerous promises of their friendly call center staff to return calls. "waiting for spare parts from Germany" - how long can this take? It's supposedly a premium product, but it's broken twice in two years and their call center is useless; "the technician" gets all the blame