Disgusting service from bosch - BJ238607

My insurance company(Standard Bank)replaced my stove with a new bosch stove November 2020. Around September 2021 the stove wasn't working properly anymore, I informed my insurance that subsequently called the supplier (bosch) to come assist me. Bosch sent their technicians to come assess my stove and they said they will replace it after the assessment. I then waited and waited and bosch never came back to me. Around November I made a follow-up with my insurance, my insurance spoke to bosch again and bosch sent another technician. A technician came to assesse my stove again and promised to come back and replace it. Two/three weeks later bosch has still not come back to replace my stove. I then called bosch to check what was the hold-up, I was told that my case was closed two weeks ago because the technician discovered ****roaches in my stove. I really feel insulted by the feedback because if that was the case, I was supposed to be told this the first time they came to my house in September or even the second time in November and I could have made a plan to get another stove long time ago instead of making my tenants stay without a stove for three months. This clearly shows that bosch cannot be trusted and they don't work with honesty and integrity. I'll definitely not be buying bosch products ever again and this is really disappointing because my family and I believed in bosch products for a long time. I still can't believe that the whole bosch bosch has such BAD service, tjo really disappointing.