Disappointing service from Bosch

Good day, I purchased a Bosch Fridge/Freezer Oct 2021. It began giving me issues 2 weeks ago. I logged a call and had the technician do a call out on 18/08/22. I was told the compressor is the issue. On 23/08/22....I received an sms stating that the service was completed and had been handed over to head office for a replacement unit. The system does state that the technicians have asked for the matter to be escalated. When I called head office the first time...I was told there is nothing that can be done..I just have to wait for a call..they cannot tell me when. Today, 25 Aug...I called once again and was told that I need to wait for a 48hr turn around period. Clearly the staff don't know what 48hrs is considering this was handed over to them on Tues.

I was once again told that I just have to wait until somebody calls me...Who knows when that will be...in the meantime all my food is going bad and it's a struggle until I get a replacement unit. I was also told that they would need to check in stock etc ..how long does it really take to check on stock!!!!!.....REALLY GUYS!!!!!.....Is this the service we pay for when purchasing your product. Most disappointing considering Bosch is such a renowned brand globally.