Customer service

Hi I am unhappy with the way the service centre and technician have handled my issue, I bought my washing machine in March 2020, since the beginning of June this year my machine gets locked after a cycle, after logging a fault the technician comes out and says the lock for the lid needs to be replaced, how can this be possible! I have asked them to replace my machine as I disagree with this decision of replacing parts after just one year! they do not approve… how can Bosch offer this type of service! Totally pathetic and disappointing