COMPLAINT NOT ATTENDED TO IN 4 MONTHS TIME

It is now almost 4 months since I complaint about my oven and up to now, after several calls from me and a lot of promises from Bosch nobody has attended to my complaint. Here is the history : On 18/9/2017 I bought a Bosch Built in oven with a 5 year warrantee/guarantee at Makro Centurion. On 6 May 2020 I telephonically complaint to Khulekani that I think the bottom element of the oven is not working because baked stuff comes out soggy and not properly baked at the bottom like an oven should do. He gave me a ref no 729117. On the same day I received a ref no for Bosch BJ 167257 and explaining that because of Covid 19 it may take a while.

On 2 June 2020 I received a message to say that the call BJ167257/K20 has been cancelled.

I battled to get hold of Makro Centurion and Makro Head Office several times but without success. On 25 July I manage to get through to Makro on telephone no ***and spoke to Tsibane who gave me the ref no 902401 and said that he will report it again and then no feedback at all again. On 3 August I spoke to Thando and on 5 August I received a message saying call BJ177786 has been logged. On 6 August technician appointment was confirmed for 6 August but the technician did not show up. On 16 August I phoned again and Carol said she will give it through to the technician. On 17 August she phoned to notify me that the technician will attend to the problem on 18 August. At 15:20 I phoned to let them know that the technician did not show up again.

On 19 August I asked to speak to a supervisor and she then said she will look into it. Simphiwe then phone me and said that the technician will definitely arrive on 24 August, again no technician show up. I phoned again and Phoebe said she will find out what is going on and then phone me back, again no feedback.

PLEASE HELP!!!!!!!! I DO NOT KNOW WHERE TO GO AND WHAT TO DO BECAUSE THERE IS A SERIOUS LACK OF DECENT CUSTOMER SERVICE.

THANK YOU Leonie Swart