COMPLAINT - New Washing Machine not working

Previously had a Bosch Washing Machine for several years. Bought the same upgraded model this year. In two weeks of use noticed that the cycles were not doing as they should - tended to add one hour on a cycle for 60 mins. Also didnt spin, so washing was coming out wet. (1) Called Makro who informed that Bosch would contact me (2) Received emails requesting model number etc. (3) Provided but still got same emails - took about 6 weeks before a service guy came out. (4) Was meant to come on a Thursday, never pitched. Called him on Friday, and said he was busy day before.... could have phoned me!? (5) When he arrived did a test spin for 30mins. Said it was ok and gave us some hints on how to load the washing machine and more.... OMW! (6) Same problem, called again and he came out a few weeks later. Did the same thing and said that he couldnt comment as the test spin for 30mins was fine and that he would have to be here to see for himself....again which is near impossible. He left saying that he would report this. (7) To-date no one has called . Am just left with this defunked machine.

Hey Bosch - where is your replacement for me????? Why wasnt this an option? Extremely disgruntled. Sonia Bull