SP
Shante P

1 reviews | Active since Nov 2012

06 Feb 2025, 14:50

Buy anything else just to avoid dealing with rude technicians.

If I could give 0 stars I would. Our Bosch washing machine is less than three years old and has been staining our laundry. When the ‘technicians’ came to look at my machine they were exceptionally rude. First I was told ‘I should know’ about the Bosch descaler but weren’t able to tell me where to purchase it. Then I was accused of using the wrong detergent. I promptly pulled out the OMO which clearly states compatible with Bosch and the technician then told me I’m using the wrong amount - I mean really? I’m pretty sure I know how to measure detergent. The machine stains on hot / cold / long / short cycles and none of this was asked about or troubleshooted. They were here for all of 5 minutes. The manner in which I was spoken to was so unbelievably condescending. This grey stain from Bosch machines is a known issue and there are literally hundreds of posts about it. The level of rudeness is actually unacceptable.

0
Replies (3)
Bosch Siemens Home Appliances
Bosch Siemens Home Appliances's reply06 Feb 2025, 15:02
Official
 We acknowledge the complaint . We'll be in contact with you .
SP
Shante P's update08 Feb 2025, 18:48
Reviewer Update
No one has been in touch h.

The machine has been descaled using the BSH descaler. It’s made absolutely no difference.

Looking through reviews I see mine is not the only Bosch machine staining clothing grey.

Poor service.
SP
Shante P's update08 Feb 2025, 18:51
Reviewer Update
Further to that. No one responds to emails. No managers have called back even though I have called multiple times for information.