Bosch - Worst after-sales service ever!

My Bosch refrigerator's power unit packed up after having this product for under 2 years. I logged a call with Bosch on 6 September 2022, a Bosch employee came out on 9 September to have a look and confirmed that he will be back with the part ready to replace the following Monday. I called on Tuesday (13 September) and the agent confirmed that the repair will be done the following day. I just called Bosch now (14 September) and they are telling me to wait another week. Apparently the part has arrived today but the repairer "will only be in the area" next week Tuesday (20th September). 2 weeks without a relatively new fridge and no straight answer on repair date is really frustrating. Probably the worst after sales experience ever. Based on the reviews that I've read it happens quite often.