Bosch

I logged a call with the Service Centre on Wednesday at 11:30. I was the advised that the call was logged and a technician would come out to fix the problem within 48 hours. The agreed upon time elapsed and I was not contacted. I called on Friday @11:30 and was advised that they would have to collect the unit. I requested a replacement unit for the duration of the service. The advised that they were awaiting authorisation from Head office to issue the unit. I called again about and hour later and they advised that they have not received any feedback as the lady who issues the authorisation was in a meeting. I was contacted and they advised that a technician would be at my premises at 17:00. The lady made mention that they do not service my area upon which I enquired as to why I could not receive service as I paid the same price for the product as everyone else. The technician alas never arrived. I called this morning and was advised that their is unfortunately nothing tht they can do to assist. I asked whether their is a manager on duty or an after hour technician but was advised that their is not a manager or an after hour technician.

At the point that I called on Wednesday the temperature in the fridge was low but it was still working. The fridge stopped cooling completely yesterday and everything in the fridge has since spoiled.