Bosch down the drain

The Teutonic Types at Bosch - I mean FFS they even give you a "Mit freundlichen Grüßen / Best regards" at the end of an automatic response to your complaint - really need to get themselves back into Germanic rather than typical SA mode when someone complains.

I sent them a complaint about the inability to pay for parts on their website but had no reply within 12 days and sent them another one on the 12th. It is now the 16th and I've still heard nothing from them (and on the 2nd July I tried two numbers they have on their site, with no success whatsoever) so - as I threatened in my last email - I am now passing it on to you guys in the hope that you can stir their Prussian backsides and actually do something!! Unfortunately their attitude seems to match the quality of their products which have definitely gone downhill in the last few years. Maybe it's having the stuff made in China...