Bosch Dishwasher

I have had the worst experience with Bosch Home Appliances. I received a Silvet Bosch dishwasher as a gift. About 3 months ago I notice that the paint on the display panel is fading and the white underneath is starting to show. I called Bosch at the end of October, told them about the discoloration (for a lack of a better word), and ask what I can do. The lady told me I must buy a new panel, and also said I must put it in an email. Which I did on the 01 Nov 2024.

I haven't heard anything from their Client Care devision (***). I followed that up with another email on the 26 Nov 2024.

I was copied into an email from Sonyaga Mahibila, just saying Hi Derek, please assist with below.

I was than ask to send photos, which I did. I also explained as I had Bosch Dishwashers for more than 20 years, I never use any chemicals only a warm cloth to wipe the surface. I was again copied in from Sontaga Mahibila, that I was negligent using the wrong cleaning products that was infected by an inferior chemical hazard like bleach, handy Andy......etc and thar the matter will be escalated to management. Than with feedback and conclusion. I haven't heard anything after that. I am appalled to say the least at the client service and make out to be a **** is the worst for me

Regards Leonie Erasmus