BOSCH CALL CENTRE SERVICE Absolutely PATHETIC

Reported my Bosch Washing Machine on Wed morning 22/12 as broken, got sms with reference number. Phoned Wed am and was told by Tidi that technician would call me within 24-48 hrs - Nobody called so I phoned just after 10am this morning only to be told by Tidi that technician would call me a bit later. Nobody called, so I phoned again12:25 and spoke to Ntlantla who said technician will call me on 28/12 as they are closed already (closed at 12pm today) I've got extended warranties on 2x Bosch washing machines, 2 x Bosch Dishwashers and 2 x Bosch Stainless Steel Combi Fridge Freezers................ How pathetic can Bosch service be ? While technicians are already at home enjoying time with family and friends I am struggling with loads of dirty washing.... I'll just keep on telling my guests BLAME BOSCH TECHNICIANS !! Absolutely PATHETIC !!