AP
Adriette P
1 reviews | Active since Sept 2024
16 Sept 2024, 10:04
Bosch After Sales Service
I bought a Bosch dishwasher through Takealot, not aware that I had to deal with Bosch after sales if anything was wrong. Never had an issue with Takealot. After installation by a plumber and using it only 5 times, it started having an electrical fault. It works for a a few minutes, then trips the safety plugs. Tried another plug, same thing. Contacted Bosch regarding this, they opened a job card ***, it's been almost 2 weeks, they don't have a technician to assist. I have to phone them, they don't phone or email back to give updates. I have severe osteo-arthritis and this is a necessity for me, not a luxury. I will never buy a Bosch appliance again. Now I understand why Takealot do not want to deal with Bosch returns. Please give me my money back so I can buy something other than Bosch.
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Replies (5)AP
Adriette P's updateReviewer Update
16 Sept 2024, 10:10I need to add, there are no contact details available to complain except the client services one for reporting faults. This is the first ever time I had to resort to a public domain to reach someone other than the same client service agents. I will do my homework better next time.
AP
Adriette P's update16 Sept 2024, 10:10
Reviewer Update
I need to add, there are no contact details available to complain except the client services one for reporting faults. This is the first ever time I had to resort to a public domain to reach someone other than the same client service agents. I will do my homework better next time.
Bosch Siemens Home Appliances's replyOfficial
17 Sept 2024, 14:33 We acknowledge the complaint . We'll be in contact with you to support and get this resolved.
Bosch Siemens Home Appliances's reply17 Sept 2024, 14:33
Official
We acknowledge the complaint . We'll be in contact with you to support and get this resolved.
AP
Adriette P's updateReviewer Update
19 Sept 2024, 11:09No feedback yet, no contact, no phone calls, nothing. I have sent mails again to ask for feedback, just being ignored now. Who do I contact to get a straight answer?
AP
Adriette P's update19 Sept 2024, 11:09
Reviewer Update
No feedback yet, no contact, no phone calls, nothing. I have sent mails again to ask for feedback, just being ignored now. Who do I contact to get a straight answer?
Bosch Siemens Home Appliances's replyOfficial
19 Sept 2024, 11:38Thank you for taking our call , Glad this is now sorted .
Bosch Siemens Home Appliances's reply19 Sept 2024, 11:38
Official
Thank you for taking our call , Glad this is now sorted .
AP
Adriette P's updateReviewer Update
19 Sept 2024, 15:30I would like to thank Mpho Mabogwane for making a huge effort to resolve this. She was extremely professional and I wish I could have dealt with her from the start, but being expected to wait another 2 weeks for either a refund or a replacement, hopefully arriving by container, is just not acceptable. That means it has taken a month to just resolve this, without physically having the working unit yet. It shouldn't take a review on hellopeter to get a reaction from Bosch and I have lost all faith in Bosch to perform after sales service in future. This is a brand new unit with a 3 year warranty, and I just don't see myself stressing for 3 years that something would go wrong and I have to deal with Bosch customer services again.
AP
Adriette P's update19 Sept 2024, 15:30
Reviewer Update
I would like to thank Mpho Mabogwane for making a huge effort to resolve this. She was extremely professional and I wish I could have dealt with her from the start, but being expected to wait another 2 weeks for either a refund or a replacement, hopefully arriving by container, is just not acceptable. That means it has taken a month to just resolve this, without physically having the working unit yet. It shouldn't take a review on hellopeter to get a reaction from Bosch and I have lost all faith in Bosch to perform after sales service in future. This is a brand new unit with a 3 year warranty, and I just don't see myself stressing for 3 years that something would go wrong and I have to deal with Bosch customer services again.