Bosch absolutely useless service

I contacted Bosch on the 17th of March 2019 about a fridge that is still under warranty, the technician came out the following day and supposedly fixed the compressor that had burnt out. 2 Days later the fridge displayed the same error I reported it again and the technician only came 1,5 weeks later, discovered that a gas pipe inside the fridge was bent and said this blockage caused the gas not to circulate and hence the compressor burnt out, he said it was a factory fault but he repaired it as best he can, 1 day later the fridge didn't cool again and I messaged the technician directly he only rep**** 4 days later saying that Bosch were considering replacing the fridge but he doesn't know when. It is now the 12th of April almost 1 month with no fridge (a necessity here in South Africa) I called Bosch and they say the job os closed. Im still waiting for the service center to call me back regarding a solution after not having a fridge for almost 1 month. Disgusted with this type of service after having spent thousands of rands on this fridge.