Bad service when Bosch wine cooler went faulty

I phoned Bosch service centre on 20 May 2015 to request a call out for my faulty wine cooler. Their service person (outsourced: Rose Refrigeration) came on the 21st. He just said that I must adjust the settings as I have set the cooler too cold. I knew it wasn't the problem as I have adjusted the settings before with no affect. He didn't even bother to have a further look and asked me a call-out fee of R490.00. Since then I have phoned him numerous of times to came out again. Every time there was a different story and he never returned my calls or messages. On 24 June I phone Bosch service centre to speak to Daniel, who I believe is in charge of the service centre. Left a message, never phoned me back. I then phoned Vanbiljoens repair centre. They fetched the cooler within two hours, phone me the next day with a quote and will deliver soon.<br> <br> Bosch is suppose to be a good brand name but their service centre is damaging their repetition. If this is the after care service, then I will rather buy something else. Extremely unprofessional and useless. .