Bad service from Siemens

We have a Siemens dishwasher. Three weeks ago it stopped to heat the water and kept on washing. We looked for someone to fix the dishwasher and thought it would be best to use the manufacturer and phoned Siemens' call center.

We waited several days for the technician to come out. He, Jerome, gave us a quote which we accepted. Their conditions was that we must pay the money up front which was very strange as the credit regulation laws of South Africa says that it is ******** to ask a client to pay for goods or services beforehand.

We wanted the dishwasher fixed and paid the money. We then contacted Jerome again to inform him that we sent the proof of payment to his e-mail addresses and he said that he did not receive it yet but that he will immediately order the parts and come and fix it last week and Friday morning.

Friday morning came and went and Jerome did not show up. When we phoned his cellphone he did not answer. I then phoned Siemens and asked that I wanted to check if they received my payment. They gave me telephone numbers to phone and I spoke with Carmen. She asked my name so that she could get the jobcart. She then asked if the dishwasher is not working correctly after it was fixed. I was very surprised and told her that it was not fixed yet. She said that it was strange because the jobcart said that the job was marked as finished. She then asked me to e-mail the quotation to her which I did. She promised to come back to me. After I spoke with Carmen Jerome phoned us and told us that our payment was not received in time and that he it still waiting for the sensor part to come. It is nonsense as we paid promptly via EFT. He promised to come on Tuesday.

When I heard nothing from Carmen I phoned her again. I asked her if everything was okay and she rep**** very evasively; 'No, it's fine'. I then asked when the technician will come and she said that he will come on Tuesday morning which was yesterday. She also said that; 'We must wait for the manager which will be back on Tuesday.' What is wrong? What did she not tell me? Why must the manager get involved? Well, the manager did not phone us either.

Jerome came yesterday and worked on the dishwasher. There was a problem with the plug and we had to call an electrician to come and fix it. They came promptly yesterday and fixed it. Jerome promised that he will come back today and test the dishwasher. We tested it last night and the dishwasher is still not heating the water.

Today came and is almost over and no Jerome showed up! Now again when we tried phoning him, he does not answer our calls. I then phoned Siemens again and told them that the dishwasher is still not fixed. They logged another technician call out.

It has been give or take three weeks now and the dishwasher is still not fixed!!! The best of all: they have our money and we still have a broken dishwasher.

The phone number which I used to phone Carmen is now defective. When I phoned Siemens for another telephone number I WAS SCOLDED for phoning that number and was demanded to tell who gave me the numbers!! Really unprofessional! Why am I not allowed to phone them? They have my money! Is it because Siemens uses subcontractors? I have the technician's cellphone number then as well as the quotation!

This is a very strange and infuriating experience!

We want our dishwasher fixed, Siemens without any excuses!