Bad service from Bosch home appliances

Good day

I received my Bosch freezer on the 12 December 2022. My freezer stopped working on Sunday 8 January 2023. I contacted Hirsch where I bought the freezer on Monday 9 January. Hirsch contacted the Bosch service centre on the same day 9 January. It is now Friday 13 January, Bosch has not contacted me. I’ve called Bosch who can’t give me any information. Hirsch contacted Bosch, on Thursday 12 January. They informed me that a technician will come on Thursday, yesterday 12 January. They also said someone will call me on the same day,12 January. Till now, Friday 13 January 15:30 I’ve received no calls from Bosch or the technician. I’m very disappointed that a well known company like Bosch can’t give me service. Not even a call to inform me when they will be able to help me.