Bad customer service

I bought a Bosch washing machine cash at Game N1 City on the 17 July 2019. I was told that the washing machine has a guarantee of 5 years. On the 24th of March I reported at game that my washing machine is faulty. They log an enquiry with Bosch for me where I was sent an sms with a reference number. *** after that no one contacted me, I followed up with Bosch after 2 days on the number I was given in the sms. The lady who picked up the phone advised that a technician has been assigned to come and look at the washing machine but unfortunately the technician does not cover my area as I am staying in the location in Langa to be exact. She told me that she is going to assign another technician who covers the area that I’m staying at. So she is going to send me a new reference number. I received an sms confirming that the call that was logged with the old reference number has been cancelled, I also received an sms confirming that a new call has been logged with a new reference ***. The following day the technician came to my house to have a look at the washing machine. I was at work but my daughter was at home on that day. No feedback given to my daughter. I phoned the technician to understand what was happening but he never answered the calls. The following day I phoned Bosch Home appliances and I was told that they have ordered some parts to fix the machine. I gave them a week and call them again they told me they are still waiting for parts. I’m frustrated without a washing machine the only response I get from them every time I phone is they are still waiting for the parts. They don’t know when will they receive the parts I must just wait. I feel like I have been waiting very long and my problem is they don’t bother to give me an update I’m the one who must call them to be told that they are waiting for parts.