Bad after service

Re: BJ176508

I bought a bosch oven and hob on 15/7/2020 at PnP Hyper Brackenfell. I had the oven and hob installed on 24/7/2020 by an electrician who found that the far right knob doesn’t work. The knob is stiff. I immediately informed the PnP branch, of which I was informed they will log a call with Bosch.

Call BJ176508 was logged and I received an email on 25/7/2020 that a technician will come out 27/7/2020.

The technician came out on 27/7/2020, he said that I can’t see what the fault is and will log a request to have the oven replaced as its new.

On 3/8/2020 I followed up with PnP Hyper Brackenfell and was informed they haven’t received feedback as to how this will be resolved. I again received an sms that a technician will come out on 4/8/2020. NO TECHNICIAN came out.

On 5/8/2020 I tried to get hold of PnP Hyper Brackenfell with no luck. I then tried the contact details on the link in the sms:bsh.iopen.co.za, *** and was informed by a “Barbara” that she’s struggling to get hold of the technician as there is another client also waiting on him. She will call me back, but didn’t.

On 6/8/2020 I again contacted PnP Hyper Brackenfell and spoke to Waleed and Mavu who said they will contact Bosch to find out. Again I received an sms that a technician will come out on 7/8/2020.

On 7/8/2020, NO TECHNICIAN came out, so I then went to PnP Hyper Brackenfell where I spoke to Mavu. He said they will try to make contact again with Bosch. Friday at 18:18 I received a call from Morebie Matewere/*** who asked if a technician came out yet and if he can come see us 8/7/2020 or Monday 10/8/2020.

On Saturday I received a missed call from ***/Intello International, which I assume was the technician as my husband confirm here was someone. The person said he will escalate the call to management.

Still have no feedback or details on bsh.iopen.co.za for call BJ176508.