APPALLING SERVICE FROM BOSCH

REF BJ212188 I bought a brand-new Bosch frost free fridge KGN36X133Z from GT Appliance and Factory Shop for R7000.00 on 4 March 2021. Their telephone number is ***, whatsapp number ***. They assured me that Bosch would repair the fridge if anything was wrong with it. Within the first week the Bosch Frost Free fridge was icing up. By the second week the whole fridge, (fridge and freezer section) icing up. The temperature display was also not working because it displayed a constant -4 and -18. From 20 March to date Bosch sent out 3 technicians from different companies who said a part was being ordered. The fridge finally packed up on 24 May, it started blowing hot air into the fridge. The hot air ruined all my food. I called GT Appliance and Factory Shop, who said the fridge will be attended to quicker if I return the fridge to them. I had the unit delivered to GT Appliance and Factory Shop on 26 May 2021. A few days later, I contacted GT Appliance enquiring when my fridge would be returned and they said they don’t know, they can’t say when Bosch will fix the fridge. It’s been a dishonesty from GT Appliance and Factory Shop in collaboration with Bosch from day one. GT Appliance loaned us a fridge – a far cry from what we bought. An old unit that is not It is not frost free, the loan unit does not have freezer shelves. We cannot put a lot of stuff in the freezer section. GT Appliances washed their hands off us as they do not replace or refund anything that walks out of their shop. Please help, either GT Appliance and Factory Shop gives us back our money or Bosch keeps their word and fixes the fridge. It has been over 3months now. Thembi Ceasar ***