3 Months down the line with a world class Company

So I bought 2 Freezers same time 2 years ago, bought a Bosch because I felt it’s quality. One broke, July 5, 2022, still under guarantee and Warranty. Here it goes: July 5, 2022 We confirm a service order booking for your appliance. The service partner will confirm the callout date and time with you. You can contact us on number *** with *** connection with your inquiry for your BOSCHhome appliance.

The BSH Service Team.

No reply SMS.

Technician came out 2 weeks later, couldn’t fix the problem:

August 15, 2022

Dear sir/madam, we hereby advise that the assesment order *** for your BOSCH on: 06.07.2022 were cancelled. For more information please call *** We confirm a service order booking for your appliance. The service partner will confirm the callout date and time with you. You can contact us on number *** with *** connection with your inquiry for your BOSCHhome appliance.

The BSH Service Team.

No reply SMS.

Technicians came out again a week later 19:00 at night, asking me for flu medication and still couldn’t fix the problem. Told me they’re gonna replace the freezer.

Nothing happened

September 16, 2022

Called them again, spoke to a supervisor this time, she promised me they’re gonna fix it not replace it, the next day, Saturday 17, 2022. I even paid someone to stay at my house to open for the technician. Nobody arrived!

We confirm a service order booking for your appliance. You can contact us on number *** with *** connection with your inquiry for your BOSCHhome appliance.

The BSH Service Team.

No reply SMS.

19 september 2022

We confirm a service order booking for your appliance. The service partner will confirm the callout date and time with you. You can contact us on number *** with *** connection with your inquiry for your BOSCHhome appliance.

The BSH Service Team.

No reply SMS.

Today, Sunday, September 25, 2022

Still Nothing.