unhappy service

To whom it may concern<br> <br> I bought a Bosch GSR 1800 at makro in Desember 2014. The day I bought it the sales person at makro wonderboom told me it has a one year warranty on the drill and 2 years on the battery. It started to give me problems November 2015 that both batteries did not last long and did not give me the torque that it is supposed to or as it was. When I send it back to Makro on the 3rd of February 2016(couldn't send in desember because I was out of town), they send in to bosch just to tell me it is out of warrenty and I have to pay to fix it or to inspect it. What service do I get from bosch because I choose bosch because they are a good steady company with great aftermarket service, or that is what I thought.<br> <br> The other problem that I have now is I am still waiting for the return of my drill. It has been almost 2 months now and when I went to Makro Saturday they told me they are still waiting for the return of my drill.<br> <br> Again I ask you what aftermarket service do I receive from your company?<br> <br> Kind regards<br>