Formal Complaint Regarding Poor Service at Bosch Auto Expedi8, Alberton

To whom it may concern,

I am writing to express my extreme dissatisfaction with the service I received at Bosch Auto Expedi8, 12 Gateway Centre, Alberton. On 2nd February 2025, I paid R5,378.47 to have the starter replaced on my 2015 Honda Ballade. Two months later, on 14th May 2025, the starter failed, leaving me stranded on the side of the road. When I returned to the service center, I was informed that the warranty was void because I had supposedly “stripped” the starter, despite it being faulty from the start.

The treatment I received at the service center was nothing short of unprofessional and disrespectful. I was dismissed by the front-line staff, and the so-called Area Manager, Siphosami, was particularly unhelpful. He failed to address the issue and instead argued with me, offering no solutions whatsoever.

Subsequently, I visited a nearby spare parts shop, where the problem was quickly identified, and they replaced the starter for only R1,300, with a six-month warranty. This highlights that I was overcharged for an inferior product and taken advantage of.

I request a prompt review of this matter and appropriate action. I will also be sharing this complaint publicly to alert others about the appalling service at your center. I have videos and invoices as proof of the events.

Sincerely, Phumla CC: Bosch Global https://boschrexroth.africa