DN
Danie N

1 reviews | Active since Nov 2021

26 Nov 2021, 13:41

Refusal to deliver half of cargo/theft

What ever you do, do not engage with their company. and please read the reviews on other sites before you even consider them. My goods have been with this company for almost a year now, they delivered half my goods, almost 4 months later than original quoted date. for the last 6 months i have been chasing them to get the remainder of my goods delivered. They have confirmed they have my goods, however will not give me any further details on when these goods might be delivered. They refuse to respond to emails, the refuse to give you dates, they refuse to adhere to basic customer service.

If you are lucky enough to get a response from them after a month of daily chasing, they will always come at you with excuses. and tell you they will check and come back to you again, just to start the chasing cycle all over again. due to the fact that I have confirmations from them that they have my goods, I am currently looking to open ******** case with them for theft.

All I ask, is read my warning, and go look at all the other reviews for this company on other sites and think very carefully.

0
Replies (2)
BOS Logistics
BOS Logistics's reply18 Jan 2022, 15:08
Official
Good day

I have alerted our CSD in Cape Town to ensure we look into why you feel you were not given the service experience you had come to expect.

We will reach out to you shortly. Thank you for bring this to our attention.

E. Jongwe
Internal consultant | BOS LOGISTICS (PTY) Ltd  
DN
Danie N's update04 Mar 2022, 11:18
Reviewer Update
I have sent over 30 request for further advice and guidance, with zero responses.

Please note the 5 star reviews are clearly ****, and this company has no interest in delivering goods after taking your money.