RE
Rolf E
1 reviews | Active since Aug 2023
11 Aug 2023, 08:43
*****elent trading
*****elent trader,collected the money and after that left us to pick up the pieces. Our removal goods has been in Rotterdam warehouse for over 2 months because they have not paid the service providers. Written several emails plus tried to phone them without any success. We have also paid Euro 500 for Rotterdam services. We have to now organize the onward transportation and pay the service providers which have not been duly paid.
Helpful (0)
Replies (1)0
Replies (1)
BOS Logistics's replyOfficial
02 Nov 2023, 14:43Dear Rolf,
We deeply regret the challenges you've encountered, and we sincerely apologize for any inconvenience caused.
To confirm briefly after looking at your file, the delay in Rotterdam was a result of port congestion and customs bond delays, factors that were beyond our control.
We understand that the additional import fees were unexpected, and we appreciate your understanding in covering them, as these type of charges are excluded from our quotation. Which we do specifically highlight as exclusions.
We acknowledge your concerns regarding this matter and we take your feedback seriously and are committed to resolving these issues promptly.
We encourage you to reach out to our admin team, who are dedicated to assisting you in disputing any charges you feel necessary and ensuring that your are duly compensated if deemed appropriate.
Your satisfaction is of utmost importance to us, and we are dedicated to improving our services to prevent such situations in the future. If there's anything else we can do to assist you, please do not hesitate to let us know.
Kind regards,
BOS LOGISTICS
We deeply regret the challenges you've encountered, and we sincerely apologize for any inconvenience caused.
To confirm briefly after looking at your file, the delay in Rotterdam was a result of port congestion and customs bond delays, factors that were beyond our control.
We understand that the additional import fees were unexpected, and we appreciate your understanding in covering them, as these type of charges are excluded from our quotation. Which we do specifically highlight as exclusions.
We acknowledge your concerns regarding this matter and we take your feedback seriously and are committed to resolving these issues promptly.
We encourage you to reach out to our admin team, who are dedicated to assisting you in disputing any charges you feel necessary and ensuring that your are duly compensated if deemed appropriate.
Your satisfaction is of utmost importance to us, and we are dedicated to improving our services to prevent such situations in the future. If there's anything else we can do to assist you, please do not hesitate to let us know.
Kind regards,
BOS LOGISTICS
Best regards,
BOS Logistics's reply02 Nov 2023, 14:43
Official
Dear Rolf,
We deeply regret the challenges you've encountered, and we sincerely apologize for any inconvenience caused.
To confirm briefly after looking at your file, the delay in Rotterdam was a result of port congestion and customs bond delays, factors that were beyond our control.
We understand that the additional import fees were unexpected, and we appreciate your understanding in covering them, as these type of charges are excluded from our quotation. Which we do specifically highlight as exclusions.
We acknowledge your concerns regarding this matter and we take your feedback seriously and are committed to resolving these issues promptly.
We encourage you to reach out to our admin team, who are dedicated to assisting you in disputing any charges you feel necessary and ensuring that your are duly compensated if deemed appropriate.
Your satisfaction is of utmost importance to us, and we are dedicated to improving our services to prevent such situations in the future. If there's anything else we can do to assist you, please do not hesitate to let us know.
Kind regards,
BOS LOGISTICS
We deeply regret the challenges you've encountered, and we sincerely apologize for any inconvenience caused.
To confirm briefly after looking at your file, the delay in Rotterdam was a result of port congestion and customs bond delays, factors that were beyond our control.
We understand that the additional import fees were unexpected, and we appreciate your understanding in covering them, as these type of charges are excluded from our quotation. Which we do specifically highlight as exclusions.
We acknowledge your concerns regarding this matter and we take your feedback seriously and are committed to resolving these issues promptly.
We encourage you to reach out to our admin team, who are dedicated to assisting you in disputing any charges you feel necessary and ensuring that your are duly compensated if deemed appropriate.
Your satisfaction is of utmost importance to us, and we are dedicated to improving our services to prevent such situations in the future. If there's anything else we can do to assist you, please do not hesitate to let us know.
Kind regards,
BOS LOGISTICS
Best regards,