Uncaring attitude

My name is Zamokuhle Hlongwane and was a member of the HGPF providend fund, under borwa financial services, I resigned from my previous employer on the 25th of April 2018, i submitted all documents needed [ID copy and Bank Statements] through my previous employer [Makalali Private Game Lodge] its now been over a month and i am yet to receive any feedback as to the status of my withdrawal claim, I called today, ********** and spoke to Neo, I explained my issue to him and his response was ''i deal with a lot of things, I will check up on your withdrawal claim and get back to you soon'' and when i asked him how soon, he couldn't even tell me...to me, that response was very baffling as there should be established client response times in every company and that kind of response just shows me that Neo either doesn't care or just wanted me to get off the phone so that he can continue with his many ''other responsibilities'' as he so eloquently put it...its this kind of attitude that gives insurance companies and financial service providers a bad name...this lack of customer care is very despicable...i have no doubt that he will not call me back