NOT RELIABLE OFFERING VERY CUSTOMER SERVICE

This Company is based in Johanesburg it a co that hold trust funds for Ethekwini Municipality - KZN Pension Fund. We are unable to contact them their phones rings oneway no response for the past 10day.I am worried last month they pay me on the 9th after several folow ups. They do not have exact payment date. This month I am still waiting I have received payment for this month. My son lost his father and depending on this money. This our kids money not theirs. We also need to know when are we getting our statements we clueles we need to know please help really worried is the company still exist?