Unauthorized Debts

On Saturday, 23 Mar 2024 Boost Loans debited my account 4 times for a total amount of R10809. I sent an email and was I formed via email and text message that there was a glitch in the system and the debits were done in error. They apologized for the inconvenience and promised to refund me with in 24 hours. Thus far only 3 of the debits have been returned to the with the biggest amount of 4100 still outstanding. Their actions and subsequent inaction has placed me in an absolutely terrible situation. I have sent follow up mails since Sunday the 24th and again yesterday the 25th. No answer. Made use of their whatsapp option on Sunday and again yesterday. No answer. Call their offices 4 times only to keep on getting the pre-recorded reception options and I am never transferred to a consultant or someone who give a damn. From what I can see on this site, several people have and are experiencing the same issue. Does anyone know if the NCR or any financial body regulating these types of companies have been reached out?