MA
Msiza A
1 reviews | Active since Jul 2024
22 Jul 2024, 05:45
Double charges!
The double charge you for your old loan that was settled and an existing one! They have inconvenienced me twice in two months! And now I have to wait for a refund and I need to use the money that they double charged right now! I cannot wait to leave them because what kind of a system are they using that cannot detect if a loan was settled? I regret all this
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Replies (4)
Boost Loans's replyOfficial
22 Jul 2024, 09:11Good day,
We apologise for the inconvenience caused. As a Capitec client with a linked savings account, you have to accept two mandates, this is a security measure on our side. Accounts has been notified of the double debit and your refund will be processed within 48 hrs.
We apologise for the inconvenience caused. As a Capitec client with a linked savings account, you have to accept two mandates, this is a security measure on our side. Accounts has been notified of the double debit and your refund will be processed within 48 hrs.
Boost Loans's reply22 Jul 2024, 09:11
Official
Good day,
We apologise for the inconvenience caused. As a Capitec client with a linked savings account, you have to accept two mandates, this is a security measure on our side. Accounts has been notified of the double debit and your refund will be processed within 48 hrs.
We apologise for the inconvenience caused. As a Capitec client with a linked savings account, you have to accept two mandates, this is a security measure on our side. Accounts has been notified of the double debit and your refund will be processed within 48 hrs.
Boost Loans's replyOfficial
22 Jul 2024, 09:37Your refund has been processed.
Boost Loans's reply22 Jul 2024, 09:37
Official
Your refund has been processed.
MA
Msiza A's updateReviewer Update
22 Jul 2024, 09:38I am inconvenienced already, my other debit order bounced because of this.
MA
Msiza A's update22 Jul 2024, 09:38
Reviewer Update
I am inconvenienced already, my other debit order bounced because of this.
Boost Loans's replyOfficial
30 Jul 2024, 18:11We’re very sorry to hear about the issues you’ve experienced with your account. This is certainly not the level of service we aim to provide. We understand the inconvenience this has caused and are committed to resolving the issue as swiftly as possible. Please reach out to our customer service team directly at *** so we can address this matter urgently and ensure your refund is processed quickly. We appreciate your patience and feedback as we work to improve our systems.
Boost Loans's reply30 Jul 2024, 18:11
Official
We’re very sorry to hear about the issues you’ve experienced with your account. This is certainly not the level of service we aim to provide. We understand the inconvenience this has caused and are committed to resolving the issue as swiftly as possible. Please reach out to our customer service team directly at *** so we can address this matter urgently and ensure your refund is processed quickly. We appreciate your patience and feedback as we work to improve our systems.