Bad customer service from boos

Boost loans is a **** I app**** for a loan and been paying them very well until I was laid off at work and tried to contact them and they couldn't reason with me to pay the R951 of what I owe I told them I couldn't pay until I went back to work and there's been no positive feedback but decided to garnish me for R951 and also pay the R2000 legal team they organized and not me I fail to understand what type of business is this and how do they operate even the bank can do so much better and their team is very rude