SM
Silindile M

1 reviews | Active since May 2024

25 May 2024, 00:33

Account debited for a loan that is already paid up

On the 13th of May I made a direct deposit to settle my debt earlier than the arranged date. On that very same day I sent an email requesting for a debit order to be canceled as I have paid up my debt. Surprisingly the debit order was not canceled, R1354.60 was debited on my account (25/05/24).... I need my money back!!!!!!!!! The settlement letter dated 15 May 2024 clearly states that I have settled my debt in full.

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Replies (1)
Boost Loans
Boost Loans's reply30 May 2024, 08:58
Official
Hello Silindile, 

We apologise for the inconvenience caused to you, this serves as a follow up to see if you have received your refund?