Boomed Alive

I went to Boomed Alive in Jan 2024 to install a remote locking system. Now I see the name on my phone records are Faerie Glen Auto Audio, I wonder why. Every 3 months the system gave problems, it was fixed without paying. On 14 Oct I took the car back, because the car did not want to lock with the remote. Shannen told me the remote needs a new battery, we replaced the battery, but still not working. On 18 Oct I phoned and spoke to Aldo informing him about this. He told me it must be the system, he will order a new one and come to my work to replace it. After that conversation I did not hear from them. Everytime I must phone to find out what is going on (no customer service). Everytime I phoned, Shannen answered the phone, and when I asked to speak to Aldo, he was either not there or busy with a client. Never once was I offered a call back. On 6 Nov I phoned again, speaking to Shannen, requesting to speak to Aldo, again he was busy with a client. After arguing with Shannen about when will Aldo be available, he told me to hold on, he spoke to Aldo, came back and told me that I must bring my car in. When I asked why, he said that is what Aldo said, he doesn't know, he doesn't want to get involved and was short tempered. I was very upset, phoned my husband, informing him about this. My husband phoned, fed up with them, wanting to know what is going on and gave them a piece of his mind. When I phoned, nothing was mentioned about the new system, when my husband phone a few minutes after we spoke, he was informed that the new system arrived 1 hour before he called. On 12 Nov I spoke to Aldo, wanting to know what is going on, he told me that he have the new system, but nothing is going to happen until my husband come in and in person, apologise to Shannen and him about the unfortunate incident that happened on 6 Nov. When I questioned him about the message I received to bring in my car, he said that he was standing next to Shannen, when Shannen told me that he (Aldo) would phone me back as soon as he is finished with the client. That was a lie, not the message I received and if that was the message, my husband would never made that phone call to them. Very upset with the service, still having a faulty system, my car can't lock. Will never recommend them to anyone.