Poor customer services

I ordered and paid for my book on the 3rd of January 2022, with the hope that i would get around it around the 24 (7-15 working days period). Alas, i was fooled. Communication from Chido and Angelique was pathetic. At some point, Chido wanted to refund the full costs. No proper communication was forthcoming. It was just promises with no delivery insight. On the 31st of January, DawnWing couriers collected my parcel from Bookmall offices in Pretoria and the parcel has been with Dawn Wing since the 31st of Jan. Chido, Angelique or Bookmall are nowhere to be seen to check if i had received my book. Even a courtesy email. Today, 3 Feb, i enquired with Dawn Wing and confidently i was told that my parcel is still in Gauteng and can only be delivered next week. Yet in their track system, they indicated that the parcel will be delivered on the 2nd of Feb.

Some people are misplaced in their positions. Poor customer services. I have lost out on examination preparation time as a result of shoddy services. Bookmall and Dawn Wing, how are you going to compensate me for poor services? Definitely you need to come to the party.

Folks out there, dont use these companies. You will regret.