Cancellation process

<p>I am uterlly disgusted at the service i am currently receiving from one of Booking.com clients called Hideaway Cape Town. When the place was advertised it was writted <strong>free cancellation</strong> until i recived my booking confirmation letter, after i had paid with my credit card that the place is a non cancellation room. I had booked for October and requested to cancel two days i had booked in June..</p> <p> </p> <p>For customer services reasons, i havent even recieved a courtesy call from the place to check why i want to cancel and to see at what fee i can cancel given the sufficient notice i had served to cancel.</p> <p> </p> <p>I very upset at how i am treated and i feel the place is just a skam *****ing from people !</p> <p> </p> <p>Kind regards</p> <p>Lebo</p>