DK
Danielle K

1 reviews | Active since Feb 2024

15 Feb 2024, 20:19

Zero assistance to host

Absolutely horrible service to hosts.

I have spoken to over 10 call centre employees of Booking.com in the last 2 months. No one was able to assist me and I have no idea how to get help other than to start complaining online.

My account was deactivated. Call centre staff are not able to assist me as it is a problem for the technical department.

Obviously no one from call centre is able, or willing, to put me through to a manger or the technical department.

I have sent multiple emails. Logged complaints on the site. Spent a lot of hours on the phone. Tried to contact employees of booking.com on LinkedIn via direct messages, who then blocked me.

I am very frustrated at this stage.

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