yes

I booked via Booking.com for two nights at the REXFORD MANOR in Knysna. The Web details published about REXFORD MANOR in the Booking.com Website clearly stated: "Your payment will be handled by Rexford Manor Boutique Hotel." "You don’t need to prepay" Payment: "You have now confirmed and guaranteed your reservation by credit card. All payments are to be made at the property during your stay, unless otherwise stated in the policies." At the end of the booking form I was asked for credit card details "for administration purposes only" As I hit the booking confirmation button, my credit card account was charged with the full amount of R 4 016.00 Not only leaves this a sour taste for the establishment and me alike, but this - in my mind - is obtaining a booking under false pretences - bordering on outright *****. Needless to say, that I will never use Booking.com in future and will warn anybody to do so. Also needless to say: The establishment was deeply embarrassed about the incident